REFUND & RETURN POLICY
At aishopgouwu.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
Return Period
Customers may request a return or exchange within 30 days from the date the item is delivered.
To be eligible for a return:
Items must be unused, unworn, and in the same condition as received
Items must include original packaging, tags, and accessories
Proof of purchase (order number or invoice) is required
Returns that do not meet these conditions may not be accepted.
How to Request a Return
Before returning any item, you must request a Return Authorization (RA).
Please contact our customer service team with your order information and reason for return:
Email: sale@aishopgouwu.com
Once your request is approved, we will provide the return instructions and return address.
Please do not send items back without authorization, as unauthorized returns may not be processed.
Exchanges
If you would like to exchange shoes for a different size or style, please contact our customer service team within 30 days of delivery.
Exchanges are subject to product availability. If the requested item is unavailable, a refund may be issued instead.
Damaged, Defective, or Incorrect Items
If you receive:
damaged shoes
defective products
incorrect items
please contact us within 7 days of receiving the package and include photos of the issue.
After verification, we may offer:
a replacement item, or
a full or partial refund depending on the situation.
Refund Policy
Refunds will be issued under the following circumstances:
The product is defective or damaged upon arrival
The wrong item was sent
The order cannot be delivered within 25 business days after shipment
A valid return is received and approved
Once the returned item is received and inspected, the refund will be processed to the original payment method.
Please allow 3–5 business days for the refund to be processed. Depending on your bank or credit card provider, it may take 5–10 business days for the refund to appear in your account.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.
If a refund is issued, return shipping costs may be deducted from the refund amount if applicable.
Non-Returnable Items
The following items may not be eligible for return:
items that have been worn, washed, or damaged after delivery
items returned without original packaging or tags
final sale or clearance items
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: sale@aishopgouwu.com